Terms of Service

Who these terms are between

These terms are between you (the agency or business using the service) and Eyüp Yiğit Dilber, registered at Caferağa Mah. Soner Sk. No: 6 D: 3, Kadıköy, İstanbul, Türkiye. If you accept them on behalf of a company, you confirm you are authorised to do so.

What we provide

VisaCRM is a hosted CRM for visa and immigration businesses. Depending on what you order, this may include:

• A CRM instance on your own subdomain or custom domain, with its own isolated database.
• Setup and configuration of that instance, including visa types, pricing and workflows.
• Optionally a landing page or website, an applicant portal, and related integrations.
• Hosting, updates and technical maintenance for as long as your subscription is active.

Setup, delivery and fees

• Submitting a setup request costs nothing and commits you to nothing.
• We confirm the scope and the price with you before any work begins.
• We do not take payment before your setup is delivered. Invoicing starts once the environment is live and handed over.
• Subscription fees are billed in advance for each period. Fees are exclusive of any applicable taxes unless stated otherwise.
• If an invoice remains unpaid after the due date and a reasonable grace period, we may suspend the instance. We will tell you before we do.

Your account

You are responsible for the accounts you create in your instance and for what the people using them do. Keep credentials confidential and tell us promptly if you believe an account has been compromised.

Your data belongs to you

Everything you and your applicants put into your instance remains yours. We claim no ownership over it and use it only to operate the service for you.

You can ask for an export of your data at any time while your subscription is active, and for a reasonable period after it ends. See our Privacy Policy for how we handle personal data as your processor.

Acceptable use

You agree not to:

• Use the service unlawfully, or to process data you have no right to process.
• Attempt to access another customer's instance or data.
• Resell or sublicense the service without our written agreement.
• Probe, scan or load-test our infrastructure without permission.
• Upload malware, or use the service to send unsolicited bulk messages.

Third-party services

Your instance may connect to services operated by others — payment providers, messaging platforms, government portals, content or analytics tools. Those services have their own terms, and we are not responsible for their availability, decisions or charges.

Availability and support

We aim to keep the service available continuously, but we do not promise uninterrupted operation. Maintenance, provider outages and factors outside our control can cause downtime; we will keep planned interruptions short and give notice where we reasonably can.

Support is provided by email and live chat during business hours in Türkiye.

Warranties and liability

The service is provided as is. To the extent permitted by law we exclude implied warranties, including fitness for a particular purpose.

We are not liable for indirect or consequential loss, lost profits, or loss of data beyond our reasonable control. Our total liability in any twelve-month period is limited to the fees you paid us in that period.

Nothing in these terms excludes liability that cannot be excluded by law, including for fraud or wilful misconduct.

Important: VisaCRM is software for managing your work. It does not provide legal or immigration advice, and outcomes of visa applications are not within our control.

Ending the agreement

• You may cancel at any time, effective at the end of your current billing period.
• We may terminate for material breach if it is not remedied within 30 days of written notice.
• On termination we will make your data available for export for 30 days, then delete it from our systems in the ordinary course.

Changes to these terms

We may update these terms. If a change materially affects your rights we will give you at least 30 days' notice by email, and you may cancel before it takes effect if you do not accept it.

Governing law

These terms are governed by the laws of the Republic of Türkiye. Disputes are subject to the courts and enforcement offices of Kadıköy, İstanbul.

Contact

Questions about these terms: hello@visacrm.co.