anyvisa.app
Anyvisa
UK's leading online visa platform
300%
increase in application capacity
75%
reduction in support tickets
4.8/5
customer satisfaction score
Tomas Hassan · CEOCommunication & Integrations
Multi-Channel Communication
Reach every client on their preferred channel
Email, WhatsApp, SMS, and in-app chat — all unified. 17+ automated notification types keep clients informed at every stage without manual follow-ups.
Inside the product
Multi-Channel Communication — the actual screen
Key features
What you get
Email via Mailgun
Transactional emails and follow-up campaigns. Delivery tracking, open rates, click rates, and bounce handling — all visible in the admin panel.
WhatsApp via Twilio
Real-time WhatsApp messaging with media support. Automated status notifications and two-way conversation management.
SMS & OTP
OTP codes, verification messages, and urgent notifications via Twilio. Reliable delivery to every country your clients are in.
In-App Chat
Real-time WebSocket-based messaging via Laravel Reverb. Clients and agents communicate securely within the platform.
17+ Notification Types
Application created, status changes, document requests, payment confirmations, magic links, password resets — all automated.
Channel Preferences
Clients choose their preferred communication channels. You respect those preferences automatically across every notification.
Get started
See it with your own visa workflow
Book a demo and we'll tailor Multi-Channel Communication to the way your team actually works.
Book a demo →The 17+ Automated Notifications
Every notification your team used to send manually is now automated:
- Application received confirmation
- Document upload received
- Document approved or rejected (with clear reason)
- Application submitted to embassy
- Status change to "in review", "processing", "approved", or "refused"
- Payment received confirmation with invoice
- Extra document request with deadline
- Magic link for passwordless login
- OTP for phone verification
- Password reset
- Payment receipts and invoices
Each notification can be delivered via the client's preferred channel: email, WhatsApp, SMS, or a combination. Anyvisa saw a 75% reduction in support tickets after implementing automated notifications across email and WhatsApp.
WhatsApp: The Game-Changer
For visa applicants in many markets, WhatsApp is the primary communication channel — more trusted than email, more immediate than SMS. VisaCRM's Twilio-powered WhatsApp integration turns this into a competitive advantage.
When an application status changes, the client receives an instant WhatsApp message. When they need to upload a missing document, they get a WhatsApp notification with a direct link. When they have a question, they can reply to the WhatsApp thread and your team sees the message in the unified inbox.
Two-way conversations flow naturally. Media support means clients can send document photos directly through WhatsApp, and your agents can respond with confirmations, instructions, or the approved visa document.
Want to see this in action?
Book a demo and we'll walk you through it with your visa types.
Email Tracking for Accountability
Every outgoing email is tracked: delivered, opened, clicked, bounced, or complained. This isn't spyware — it's essential operational data for a visa agency.
If a critical document request email bounces, your team sees it immediately and can follow up through another channel. If a payment confirmation is opened but not clicked, you know the client saw it but didn't take the next action. This data drives smarter operational decisions.
Case studies
Agencies running on Multi-Channel Communication
Every one of these platforms ships with the same backbone. Different brands, different visa types — one engine underneath.
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Writing
Further reading
Practical guides that go deeper on multi-channel communication and what it takes to run a modern visa business.
Ready to see Multi-Channel Communication in action?
Book a call and we'll walk you through the platform with your specific workflow.
Book a discovery call →